Step1: Open your WS-FTP Software, Then set the transfer mode. Please disable the "Passive Transfer".
 Step2: Fill in all your account information. Profile Name: Your_Company_Name Host Name: ftp.yourdomain.com Host type: auto-detect User ID: your login name Password: your login passwd

Step3: Click this button to go to toppest directory.

Step4: You can see these directories. Dobule click the direcotry called "web".

Step5: Get into the directory called "web".

Step6:Use these two button to upload and download your files into your acount.

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